Privacy Policy

1. Introduction

Harmony AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our website (https://harmony-ai.nl) and our conversational AI platform services (the "Service"). We operate from The Netherlands and comply with the General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: Name, email address, phone number, and company details.
• Billing Information: Payment details are processed by our secure payment providers; we do not store raw credit card information.
• Customer Content: Documents, PDFs, and knowledge base data you upload to train your AI agents.

2.2 Information Processed on Your Behalf

When your customers interact with Harmony AI agents, we process the content of those conversations on your behalf. In this capacity, Harmony AI acts as a Data Processor and you act as the Data Controller.

3. How We Use Your Information

We use your data to:

• Provide, operate, and maintain the Harmony AI Service.
• Process your payments and manage your subscription.
• Train and improve our AI models (only using anonymized or aggregated data where permitted).
• Comply with legal obligations under Dutch law.

4. Sharing of Information

We do not sell your personal data. We share data only with Service Providers (hosting, AI models, payments) and Legal Authorities if required by Dutch law.

5. Data Storage and Security

Your data is primarily stored within the European Economic Area (EEA). We use industry-standard encryption (SSL/TLS) and access controls to protect your data.

6. Your Rights (GDPR)

Users in the EU/EEA have the right to access personal data, request correction or deletion ("Right to be Forgotten"), or object to processing. To exercise these rights, contact us at contact@harmonyai.nl.

7. Contact Us

Harmony AI
The Netherlands
Email: contact@harmonyai.nl
Phone: +31 6 1467 5024